Politique de remboursement

Thank you for shopping with us! We strive to provide you with high-quality products and an excellent shopping experience. Please review our return policy below to ensure a clear understanding of our guidelines.

Acceptable Reasons for Returns: We accept returns under the following condition:

  • The product is defective due to manufacturing or production issues.

If you believe your product is defective, please contact us within 7 days of receiving your order. We may require photographic evidence and a description of the defect to process your return or replacement request.

Damaged Goods Due to Carrier: We take great care in packaging your order to ensure it arrives safely. However, we are not responsible for damage caused during transit. If your package is damaged due to the carrier, you must file a claim directly with the carrier. We recommend keeping all packaging materials and providing photos of the damaged goods to expedite the claims process.

Non-Returnable Items: The following items are not eligible for returns or exchanges:

  • Products damaged due to improper use, mishandling, or neglect by the customer.
  • Items that have been opened, used, or are not in their original condition and packaging.
  • Sale or clearance items.

Return Process:

  1. Contact our customer service team at (623) 850-1654 or email us qcareslipkits@gmail.com within 7 days of receiving your order.
  2. Provide proof of purchase, along with photos and a detailed explanation of the defect.
  3. Await further instructions from our team regarding return authorization and shipping details.

Liability Disclaimer:

  • We reserve the right to reject any return request that does not meet our policy guidelines.
  • Shipping costs for returns due to non-defective reasons are the customer’s responsibility.
  • We are not liable for returns lost in transit; we recommend using a trackable shipping method for all returns.

Refunds and Replacements: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or replacement. Approved refunds will be processed to the original payment method within 7-10 business days. Replacements, if applicable, will be shipped promptly after approval.

Contact Us: For questions or assistance with your return, please contact us at (623) 850-1654 or email us qcareslipkits@gmail.com. Our team is happy to help you resolve any issues as efficiently as possible.

Thank you for your understanding and support!